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Cancellation Policy

HQ salonspa honours a 24-hour cancellation policy. If you are unable to attend your appointment, please make sure to cancel 24 hours in advance of your appointment date/time.

HQ Return Policy

All retail products may be returned for a store credit only within 7 days of purchase. HQ salonspa will not accept product returns or exchanges after 7 days of purchase.

HQ Etiquette

Gratuities are not included in the price of our services or gift cards. Gratuity is left up to client discretion.

Please arrive on time for appointments. If you are late your treatment time may need to be adjusted, shortened or rescheduled as a result.

Please turn off your cell phone and other electronic devices when visiting the spa to help preserve our relaxing environment.

For the comfort and safety of everyone we request that children under the age of 12 do not enter the spa if they are not receiving a treatment.

We rely on our customers to inform us if they suspect that one of our services may interfere with any health conditions or health program they are on. Information provided is confidential and an alternative service may be suggested. If you have any concerns, please consult your physician.